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PROPOSED CONTRACT AMENDMENT (TECHNOLOGY)
Department(s): Bureau of Technology
Vendor: TTEC Digital, LLC., Greenwood Village, Colorado
Request: Authorization for the Chief Procurement Officer to extend and increase contract
Good(s) or Service(s): services for development and support of the County’s enterprise-wide Interactive Voice Response System (IVR).
Original Contract Period: 12/4/2013 - 12/3/2019, with two (2), two (2) year renewal options
Proposed Amendment Type: Extension and Increase
Proposed Contract Period:Extension period 12/4/2023 - 12/3/2026
Total Current Contract Amount Authority: $6,918,417.18
Original Approval (Board or Procurement):Board, 12/4/2013, $4,193,835.79
Increase Requested: $3,985,792.20
Previous Board Increase(s): 9/14/2016, $189,941.40; 6/28/2017, $283,817.60; 2/21/2019, $1,289,878.60; 11/4/2021, $960,997.79
Previous Chief Procurement Officer Increase(s): N/A
Previous Board Renewals: 2/21/2019, (12/4/2019-12/3/2021); 11/4/2021, (12/4/2021 - 12/3/2023)
Previous Chief Procurement Officer Renewals: N/A
Previous Board Extension(s): N/A
Previous Chief Procurement Officer Extension(s): N/A
Potential Fiscal Impact: FY 2024 $3,003,534; FY 2025 $480,379; FY 2026 $501,880
Accounts: 11100-1499-10155-540137 (for maintenance, hosting and software subscriptions), FY2024 CEP Request (Pro Services)
Contract Number(s): 13-18-078
Concurrences:
The vendor has met the Minority- and Women-owned Business Enterprise Ordinance via: Direct participation and partial MWBE waiver.
The Chief Procurement Officer concurs.
TECHNOLOGY: N/A
Summary: The Countywide IVR provides vital functions for citizens such as reporting for jury duty; court date reminders; refilling prescriptions; doctor appointment reminders; Property PIN lookups, Property tax sale information and elections polling place locations. These interfaces have been custom developed between the IVR vendor and the application owners, such as the Property Systems, Court Case systems, Elections systems, Pharmacy RX systems, etc. In addition, maintenance and technical support services is required during the additional three- year renewal period. The services provided through this agreement will support Bureau of Technology’s (“BOT”) ability to provide one Common Platform shared by all elected officials. MBE/WBE participation will be handled by Clarity Partners, 14.5%
This contract was awarded through Request for Proposals (RFP) procedures in accordance with Cook County Procurement Code. Vendor was selected based on established evaluation criteria.
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