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PROPOSED CONTRACT AMENDMENT (TECHNOLOGY)
Department(s): Bureau of Technology
Vendor: TTEC Digital, LLC., Greenwood Village, Colorado
Request: Authorization for the Chief Procurement Officer to extend and increase contract
Good(s) or Service(s): services for development and support of the County's enterprise-wide Interactive Voice Response System (IVR).
Original Contract Period: 12/4/2013 - 12/3/2019, with two (2), two (2) year renewal options
Proposed Amendment Type: Extension and Increase
Proposed Contract Period:Extension period 12/4/2023 - 12/3/2026
Total Current Contract Amount Authority: $6,918,417.18
Original Approval (Board or Procurement):Board, 12/4/2013, $4,193,835.79
Increase Requested: $3,985,792.20
Previous Board Increase(s): 9/14/2016, $189,941.40; 6/28/2017, $283,817.60; 2/21/2019, $1,289,878.60; 11/4/2021, $960,997.79
Previous Chief Procurement Officer Increase(s): N/A
Previous Board Renewals: 2/21/2019, (12/4/2019-12/3/2021); 11/4/2021, (12/4/2021 - 12/3/2023)
Previous Chief Procurement Officer Renewals: N/A
Previous Board Extension(s): N/A
Previous Chief Procurement Officer Extension(s): N/A
Potential Fiscal Impact: FY 2024 $3,003,534; FY 2025 $480,379; FY 2026 $501,880
Accounts: 11100-1499-10155-540137 (for maintenance, hosting and software subscriptions), FY2024 CEP Request (Pro Services)
Contract Number(s): 13-18-078
Concurrences:
The vendor has met the Minority- and Women-owned Business Enterprise Ordinance via: Direct participation and partial MWBE waiver.
The Chief Procurement Officer concurs.
TECHNOLOGY: N/A
Summary: The Countywide IVR provides vital functions for citizens such as reporting for jury duty; court date reminders; refilling prescriptions; doctor appointment reminders; Property PIN lookups, Property tax sale information and elections polling place locations. These interfaces have been custom developed between the IVR vendor and the application owners, such as the Proper...
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