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File #: 19-1219    Version: 1 Name: Avtex Solutions, LLC, Minneapolis, Minnesota
Type: Contract Amendment (Technology) Status: Approved
File created: 1/11/2019 In control: Board of Commissioners
On agenda: 2/21/2019 Final action: 2/21/2019
Title: PROPOSED CONTRACT AMENDMENT (TECHNOLOGY) Department(s): Bureau of Technology Vendor: Avtex Solutions, LLC, Minneapolis, Minnesota Request: Authorization for the Chief Procurement Officer to renew and increase contract Good(s) or Service(s): Interactive Voice Response (IVR) System Consolidation and Replacement Original Contract Period: 12/4/2013 - 12/3/2019 with two (2) two-year renewal options Proposed Contract Extension Period: 12/4/2019 - 12/3/2021 Total Current Contract Amount Authority: $4,667,594.79 Original Approval (Board or Procurement): 12/4/2013, $4,193,835.79 Previous Board Increase(s) or Extension(s): 9/14/2016, $189,941.40 (Amendment 1); 6/28/2017, $283,817.60 (Amendment 2) Previous Chief Procurement Officer Increase(s) or Extension(s): N/A This Increase Requested: $1,289,878.60 Potential Fiscal Impact: FY 2019 $738,682.58, FY 2020 $441,240.00, FY2021 $109,956.02 Accounts: 11569.1009.21120.560225, P_21265; 11620.1009.21120.560225, P...
Indexes: F. THOMAS LYNCH, Chief Information Officer, Bureau of Technology
title
PROPOSED CONTRACT AMENDMENT (TECHNOLOGY)

Department(s): Bureau of Technology

Vendor: Avtex Solutions, LLC, Minneapolis, Minnesota

Request: Authorization for the Chief Procurement Officer to renew and increase contract

Good(s) or Service(s): Interactive Voice Response (IVR) System Consolidation and Replacement

Original Contract Period: 12/4/2013 - 12/3/2019 with two (2) two-year renewal options

Proposed Contract Extension Period: 12/4/2019 - 12/3/2021

Total Current Contract Amount Authority: $4,667,594.79

Original Approval (Board or Procurement): 12/4/2013, $4,193,835.79

Previous Board Increase(s) or Extension(s): 9/14/2016, $189,941.40 (Amendment 1); 6/28/2017, $283,817.60 (Amendment 2)

Previous Chief Procurement Officer Increase(s) or Extension(s): N/A

This Increase Requested: $1,289,878.60

Potential Fiscal Impact: FY 2019 $738,682.58, FY 2020 $441,240.00, FY2021 $109,956.02

Accounts: 11569.1009.21120.560225, P_21265; 11620.1009.21120.560225, P_23899; 11100.1499.10155.540135

Contract Number(s): 13-18-078

Concurrences:
The vendor has met the Minority- and Women-owned Business Enterprise Ordinance via direct participation and partial MWBE waiver.

The Chief Procurement Officer concurs.

Summary: This increase and first of two (2) two-year renewal options will allow the Bureau of Technology to continue to receive Interactive Voice Response System services. In December, 2013, this Board approved Contract No. 13-18-078 with Adapt Telephony Services, LLC to deploy the current Interactive Voice Response (IVR) system that provides automated answering and routing services for multiple County agencies and approximately four million callers per day. Adapt Telephony Services, LLC was acquired by Avtex Solutions, LLC, in 2018. The Bureau of Technology (BOT) now requests that the Board approve this contract amendment to renew the agreement for two years and add scope to extend IVR services to Assessor's Office functions relate...

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