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PROPOSED RESOLUTION
RESOLUTION REQUIRING A COST-COMPARISON ASSESSMENT AND ACTION PLAN FROM THE BUREAU OF TECHNOLOGY AND BOARD OF REVIEW ON TECHNOLOGY AND SOFTWARE SOLUTIONS
WHEREAS, in 2015 Cook County entered into a $30 million contract with Tyler Technologies, Inc. ("Tyler Technologies") to assist the Bureau of Technology ("BoT") in replacing the County's 40-year-old mainframe system with an integrated appraisal and tax administration software solution; and
WHEREAS, after delays, contract extensions, and monetary increases, in October of 2020, the Cook County Assessor's Office ("CCAO"), BoT, and Tyler Technologies launched iasWorld's Phase One, which moved certain CCAO property tax operations away from the County mainframe system. This work was done with notice and input from the three other County offices that operate the County's property tax operations; the Clerk's office, the Treasurer's office and the Board of Review ("BoR"); and
WHEREAS, through the years 2023 and 2024, it is expected that the Cook County Clerk's office and the Cook County Treasurer's office will migrate its property tax operations to the County's iasWorld system; and
WHEREAS, BoR currently uses its own technology system, OnBase, for its property tax workflow, and BoR maintains OnBase works well for its Office. OnBase uses the mainframe as a data transfer platform to iasWorld; and
WHEREAS, in 2022, the CCAO needed to export data from the iasWorld's system back to the mainframe so the BoR could access it for its appeal process. During the export, there were disruptions due to a breakdown of a parallel set of systems needed to handle the data. The finalization of property assessments to prepare property tax bills was significantly delayed. As a result, Cook County's property tax bills were mailed approximately five months late, leaving taxpayers confused and frustrated; and
WHEREAS, BoR has a preliminary plan to create an integrated automation platform technology to transfer ...
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